Privacy Policy

Last updated: September 2025

Helen Harmer Coaching (“we”, “our”, “us”) is committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or engage with our content.

1. Information We Collect

We may collect the following information:

  • Personal details: name, email address, phone number, billing address.

  • Coaching information: notes you choose to share during sessions.

  • Payment details: processed securely via third-party providers (we do not store card details).

  • Website data: cookies, IP address, browser type, and analytics data to improve site performance.

2. How We Use Your Information

We use your data to:

  • Provide coaching services and resources.

  • Process bookings and payments.

  • Respond to enquiries and provide client support.

  • Send newsletters, updates, or marketing (only if you’ve opted in).

  • Improve our website and services.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Contract – to deliver the services you’ve purchased.

  • Consent – when you opt in to receive newsletters or marketing.

  • Legitimate interests – to improve our services and website.

  • Legal obligation – where required (e.g. tax records).

4. Data Sharing & Third Parties

We do not sell your data. We may share limited information with trusted third-party providers such as:

  • Payment processors (e.g. Stripe, PayPal).

  • Email/newsletter platforms.

  • Website hosting and analytics services.
    These providers only process your data on our behalf and in line with GDPR.

5. Data Retention

  • Coaching records are kept securely for up to 7 years (in line with professional practice standards).

  • Email addresses remain on mailing lists until you unsubscribe.

  • Website data (cookies/analytics) are stored according to industry standards.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data (unless we must keep it for legal reasons).

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how we handle your data.

7. Cookies

Our website uses cookies to improve your experience and gather analytics. You can manage or disable cookies in your browser settings.

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
📧 hello@helenharmercoaching.co.uk